Refund policy

Eligibility
We want you to love what you receive. If something isn't right, you can request a return or exchange within [7] days of delivery, provided:
- The item is unused, unwashed, and in its original packaging
- All tags and labels are intact
- The item is not part of our final sale or clearance range (if applicable)

Non-Returnable Items
For hygiene reasons, the following cannot be returned or exchanged unless received damaged or defective:
- Opened muslin swaddles
- Any item that shows signs of use or washing

How to Initiate a Return
1. Email us at thelittlecoccoon@gmail.com with your order number and reason for return
2. We'll confirm eligibility and share pickup/return shipping instructions
3. Once we receive and inspect the item, we'll process your refund or exchange within [5–7] business days

Return Shipping Costs
- If the return is due to a defect, damage, or wrong item shipped — we cover the return shipping cost
- If the return is due to a change of mind or sizing issue — the customer bears the return shipping cost

Refunds
Refunds will be issued to your original payment method within [7–10] business days of us receiving and approving the returned item. Shipping charges (if any were paid) are non-refundable unless the return is due to our error.

Exchanges
Size or colorway exchanges are subject to availability. If your preferred size/colorway is unavailable, we'll offer a refund instead.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [48 hours] of delivery with photos of the issue, and we'll arrange a replacement or refund at no additional cost to you.

Need Help?
Reach out anytime at thelittlecoccoon@gmail.com or message us on Instagram @thelittlecoccoon — we're happy to help.