Privacy policy

At The Little Coccoon, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have.

1. Information We Collect
When you visit our website or place an order, we may collect:
- Contact details: Name, email address, phone number, shipping and billing address
- Order information: Products purchased, order value, payment status
- Payment information: Processed securely through Razorpay, our payment gateway partner — we do not store your card, UPI, or banking details on our servers
- Technical information: IP address, browser type, device information, and cookies used to improve your browsing experience

2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Communicate with you about your order status, shipping updates, and customer support
- Improve our website, products, and customer experience
- Send you promotional updates or offers, only if you've opted in (you can unsubscribe anytime)
- Comply with legal and tax obligations

3. How We Share Your Information
We do not sell or rent your personal information to third parties. We only share your information with:
- Shipping and courier partners — to deliver your order
- Payment gateway providers — we use Razorpay to process your payments securely. Razorpay may collect and process payment information as per their own privacy policy.
- Service providers who help us run our business (e.g. website hosting, email services), bound by confidentiality obligations

We may also disclose information if required by law or to protect our legal rights.

4. Cookies
Our website uses cookies to remember your preferences, understand how you use our site, and improve your shopping experience. You can disable cookies through your browser settings, though some features of the site may not work as intended without them.

5. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable tax and business record-keeping laws.

7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your information, subject to legal record-keeping requirements
- Opt out of marketing communications at any time

To exercise any of these rights, contact us at thelittlecoccoon@gmail.com.

8. Children's Privacy
Our products are designed for newborns and infants, but our website and services are intended for use by parents, guardians, and adult customers only. We do not knowingly collect personal information directly from children.

9. Third-Party Links
Our website may contain links to third-party sites (such as social media). We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies separately.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, reach out to us at:

The Little Coccoon
Email: thelittlecoccoon@gmail.com
Phone: 9518763885
Website: thelittlecoccoon.com
Instagram: @thelittlecoccoon